Hey beautiful people, welcome to ekko

To have the biggest impact on our climate, our customers will be planting trees in partnership with the Mastercard priceless planet coalition. Each tree planted is based on the latest research on geography, biodiversity and weather conditions. Every tree is maintained for the first 5 years to make sure they survive and grow into adult trees. 

We are partnered with the award winning Prevented Ocean Plastic who work to clean our world of plastic bottles, as customers use their ekko debit card they will be collecting bottles before they enter our oceans and recycling them.

The ekko card is produced by Thames Technology and ekko became the first globally to adopt their eco-range. The card is produced using a post-industrial recycled PVC core along with a degradable overlay.

Your money is safeguarded under the EU Electronic Money Directive 2009/110/EC and UK Electronic Money Regulations 2011. That means your money with ekko is held in a segregated client account at an authorised bank in accordance with the FCA requirements and the Electronic Money Regulations 2011. Due to this the money in your ekko account (which is an electronic money account) is required to be held in a different way to money in bank accounts. It must be held in a completely segregated manner, which means that ekko has no access to your money for its own purposes. If ekko (or any of its service providers) become insolvent, your money cannot be touched, and would continue to be kept safe within the bank for you.

Extra checks are being introduced as part of the Payment Services Regulations. This is to help keep you and your accounts protected from fraud. All banks, payment institutions and retailers will be introducing these additional checks and you’ll be asked to authorise online purchases more often from now on. If your transaction is declined at an online retailer, it’s unlikely that there is a problem with your card and might be that the retailer you are trying to make a purchase from has not yet updated their systems for the new checks. If this happens, you can contact the retailer to see if they have an alternative way to make payment. You will always make your online purchase authorisations from within the ekko app.

Anyone who is aged over 18 and a UK resident can apply for an ekko account. Your ekko good vibes debit card works anywhere Mastercard is accepted across the globe, so you can take #PositiveChange with you wherever you go. We believe in inclusivity when it comes to the fight against climate change, so there is no credit check to open an ekko account.

ekko account closures all happen within the app. This is required to follow Strong Customer Authentication guidelines. To close your account is a simple 6 step process.

1. Ensure your money has all been transferred out to you chosen bank account (Don’t worry ekko checks this too before proceeding)
2. Go to your app profile in the top left of the appliction
3. Scroll down to the close my account section and tap
4. Provide a reason for closing and submit
5. ekko processes these closure requests promptly and will be in touch over email if there are any further requirements
6. Account closure is actioned and you will be notified by ekko over email that your account is closed

Once our relationship with you has ended, we will only keep your personal data for a period of time that is appropriate for the type of personal data, and what we hold it for.

We will only keep information that allows us to:

• maintain business records for analysis or audit purposes
• keep to relevant laws (for example, laws relating to preventing, detecting and investigating money laundering and funding terrorism)
• defend or take legal action
• keep records of anyone who does not want to receive marketing from us
• deal with any future complaints about the services we have provided
• help with monitoring fraud

The period we keep information for is often linked to the amount of time available to bring a legal claim, which in many cases is six or seven years after your account closes or following a transaction such as a payment. We will keep your personal data after this time if we have to do so to keep to the law, if there are existing claims or complaints that will reasonably require us to keep your information, or for regulatory or technical reasons. If we do need to keep your information for a longer period, we will continue to protect that information.

We’re here to help! If you have any questions, need support, or just want to share your thoughts, reaching out to us is straightforward. You can drop us an email at hello@ekko.earth – we’re always ready to assist you.
Alternatively, for a quick and convenient way to get in touch, use the contact feature in your ekko app. Simply navigate to the contact section under your profile and send us a message directly from there. Our team is dedicated to providing you with the support you need, whenever you need it.

We at ekko are committed to providing exceptional service. However, if you feel there’s an aspect of our service that hasn’t met your expectations, we encourage you to let us know. You can easily reach out to our Customer Services team through our app or by sending an email to hello@enviroconomy.io. We highly value your feedback and prefer receiving your concerns via email, as it allows us to thoroughly review and address them.In the event that you are not satisfied with the resolution we provide, you have the option to escalate your complaint to the Financial Ombudsman Service. They can be contacted at Exchange Tower, London E14 9SR, or via phone at 0800 023 4567. For more information about the services they offer, please visit their website at www.financial-ombudsman.org.uk. Your satisfaction and trust in ekko are of utmost importance to us, and we are here to support you every step of the way.